Frequently Asked Questions
Everything you need to know about shopping with SpotOn Fence
What is your standard shipping policy?
We offer free standard shipping on all orders over $75. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I return or exchange an item?
If you are not completely satisfied with your purchase, you can return or exchange any unworn items with tags attached within 30 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as our high-fashion cuts may vary between slim and oversized fits.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
SpotOn Fence is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with factories that pass rigorous fair-labor audits.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You have a 60-minute window after placement to cancel or modify your order by contacting our customer support team via live chat.